Last Amended: September 23, 2026

Raven Reno & Condo (“we,” “our,” or “us”) respects your privacy. This policy explains what personal information we collect through ravenreno.com, why we collect it, and how we protect it. It applies to visitors of our website and anyone who submits a quote request or contact form to us.

Information We Collect

When you request a quote, book a consultation, or contact us through the website, we collect the information you provide directly, which may include your name, phone number, email address, property address, and details about your renovation project, along with any photos you choose to share with us.

Like most websites, we also automatically collect some technical information when you visit, such as your IP address, browser type, device type, and the pages you view, through standard analytics and advertising tools (for example, Google Analytics and Meta/Google advertising pixels).

We may also receive information about you from third parties, such as when you find us through TrustedPros, Google Business Profile, or a referral from a past client.

How We Use Your Information

We use the information you provide to respond to quote requests, schedule in-home consultations, communicate with you about your project, and, where you have agreed to it, send occasional updates or promotions. We use website analytics data to understand how the site is used and to improve it, and to measure the performance of our advertising.

How We Share Your Information

We do not sell your personal information. We may share it with service providers who help us run our business — for example, our financing partner Financeit (only if you choose to apply for financing), email and scheduling tools, our website hosting provider, and analytics or advertising platforms — solely for the purpose of providing our services to you. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer such as a sale or merger.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies — needed for the website to function properly
• Analytics cookies — help us understand how visitors use the site (for example, Google Analytics)
• Advertising cookies — used to measure and improve our Google and Meta advertising campaigns

You can control or disable cookies through your browser settings; doing so may affect some site functionality.

Data Retention

We keep the personal information you provide for as long as needed to respond to your inquiry, deliver our services, and meet our legal, accounting, or reporting requirements. Quote request and project records are generally kept for the duration of any warranty period plus a reasonable time afterward, after which they are securely deleted or anonymized.

Data Security

We take reasonable technical and administrative steps to protect the information you share with us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to access the personal information we hold about you, request corrections, and withdraw your consent to our use of it at any time, subject to legal or contractual restrictions. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

If you are visiting our website from outside Canada — for example, from the European Economic Area or California — you may have additional rights under laws such as the GDPR or the CCPA, including the right to request a copy of your data, request deletion, or object to certain uses. We will honour reasonable requests consistent with those laws. To exercise any of these rights, contact us using the details below.

Our privacy practices are informed by Canada’s federal private-sector privacy law. You can read more about it directly from the Office of the Privacy Commissioner of Canada’s page on PIPEDA.

Third-Party Links

Our website may contain links to third-party websites, such as our financing partner or our review profiles. We are not responsible for the privacy practices of these external sites and encourage you to review their own privacy policies.

Children’s Privacy

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.

Do Not Track

Some browsers offer a “Do Not Track” setting. There is currently no common industry standard for how websites should respond to this signal, so our site does not currently respond to it.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The “Last Amended” date above reflects the most recent revision. Continued use of our website after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at (416) 629-8485, inforavenreno@gmail.com, or through our contact page.

This policy is a general template written for Raven Reno & Condo’s website and has not been reviewed by a lawyer. We recommend having it reviewed by legal counsel familiar with Canadian privacy law before the site goes live.